IT Service Continuity Management: What happens if the cloud provider goes out of business or changes its services or prices?

IT service continuity management focuses on how to restore one or more IT services to ensure that a business can continue to operate.


Business continuity planning (or business continuity and resiliency planning) is the process of creating systems of prevention and recovery to deal with potential threats to a company. Continuity theory has replaced the need for debating the merits of the activity and disengagement theories. These arrangements might include having reciprocal arrangement in place with a business who can service your customers while you recover, or who can provide you with the tools and equipment you need.


The policy sets the foundation for the process and typically covers the scope of the business continuity management system, which employees are responsible for it, and the activities performed, akin as plan development and BIA. The IT service continuity plan is the formal strategy for restoring services in case the continuity of IT services is compromised.


The system tracks the frequency at which the plan requires review and approval and sends notifications to designated personnel when action is required. Remote workforce management is most effective when teams can thrive in a culture of trust and transparency. Business continuity management (BCM), is a type of risk management designed to address the threat of disruptions to business activities or processes.


The business continuity management program coordinates all your business disruption preparation efforts, including impact identification/analysis and plan development. Given that, you will improve your ability to analyze and make decisions in the context of business continuity management. IT incident management is an area of IT service management wherein the IT team returns a service to normal as quickly as possible after a disruption, in a way that aims to create as little negative impact on the business as possible.


Business continuity planning involves developing a practical plan for how your business can prepare for, and continue to operate after an incident or crisis. The incredible growth of the cloud, and with the rise of “software-as-a-service” (SaaS) solutions providers have transformed the business landscape. Your professional consultancy solutions seamlessly link IT strategy, infrastructure management, business continuity / disaster recovery, project management, business processes and service management.


Management team to distinguish the areas in which risk is higher than their risk appetite (and therefore creating an environment for the development of continuity strategies and plans to lower your chance of disruption). A business continuity plan is a document that outlines how a business will continue operating during an unplanned disruption in service.


Performance management software goes a long way to helping you get ITIL availability management implemented at your organization. Evaluating financial institution and service provider risk management processes to ensure the availability of critical financial services. Your holistic approach to managing data is built for the multi-cloud and geared for the digital business. Your IT business continuity services are supported by an expert recovery team and help secure key business data, maintain productivity and limit financial loss.

Want to check how your IT Service Continuity Management Processes are performing? You don’t know what you don’t know. Find out with our IT Service Continuity Management Self Assessment Toolkit: