Authorization is the process of establishing what level of access an authenticated person or service has, uptime is one of the most important aspects of… Read More »Service Level Management and SLA: What can organizations do to prepare for a pandemic event?
Akin slas formalize the performance criteria against which the quantity and quality of service should be measured, in the world of vendor management, there are… Read More »Service Level Management and SLA: Will contractor install the equipment?
By practicing business continuity management (BCM), organizations can protect operations from unforeseen, disaster-level events. Visual Service Disaster recovery focuses on the information or technology systems… Read More »IT Service Continuity Management: Does the tool support the development of a detailed recovery workflow for Service Continuity and Disaster Recovery activities?
As recovery progresses, recovery management transitions to regular organization management processes or some intermediate method defined by the responsible organizations, the ability to communicate effectively,… Read More »IT Service Continuity Management: How long did it take to recover the system to full capacity?
Meanwhile, many medium-sized traders are unable to compete financially and went bankrupt or are subject to take-overs, before you set your pricing, work out the… Read More »IT Service Continuity Management: How much revenue would your organization lose if its systems were unable to accept orders?
For fault management and service continuity management, one relies heavily on the experience of experts in handling the event for realising the relationships between service… Read More »IT Service Continuity Management: Will staff need to be relocated?
Each service should be assigned with a significance rating which indicates the importance of the service to your enterprise business, your management will have broad… Read More »IT Service Continuity Management: Have you linked IT functions to business consequences – and assigned a dollar value to significance?
Service providers assist customers in combining all the different elements related to a modern data and analytics deployment into a single portfolio, object storage service,… Read More »Field Service Management: What backup data features and disaster recovery systems are available?
Business impact analysis (BIA) predicts the consequences of disruption of your organization function and process and gathers information needed to develop recovery strategies, each year,… Read More »IT Service Continuity Management: Has your department revised its strategic plan to build on your successes and address shortfalls?
Defining acceptable response and resolution times is a key task in the production of IT service level agreements (SLAs), continual service improvement ensures that services… Read More »Service Level Management and SLA: Does the provider collect incident metrics?