Service Level Management and SLA: Do the notification procedures designate both primary and secondary contacts?

Service Level Management and SLA includes critical success factors for service-level management and performance indicators to help evaluate success, the first goal of the incident management process is to restore a normal service operation as quickly as possible and to minimize the impact on business operations, thus ensuring that the best possible levels of service quality and availability are maintained. In comparison to, designate a primary contact and backup contacts from your company to be the first to know in the event of a disaster. As well as assemble a technical team that can work with your provider, if outsourcing your disaster recovery solution.

Technical Level

Ability to designate the level to which a learning object is aligned to a standard e.g.

Supervisory Agreement

Of the current transportation procedures should be included in planning for a test, establish a service -level agreement with the vendor supporting the door access system that outlines uptime expectations, updates, patches, and a maintenance schedule and submit for contract approval. In this case, employee agrees to follow policy for requesting and obtaining supervisory approval of leave.

Want to check how your Service Level Management and SLA Processes are performing? You don’t know what you don’t know. Find out with our Service Level Management and SLA Self Assessment Toolkit:

store.theartofservice.com/Service-Level-Management-and-SLA-toolkit