What is involved in Revenue Assurance
Find out what the related areas are that Revenue Assurance connects with, associates with, correlates with or affects, and which require thought, deliberation, analysis, review and discussion. This unique checklist stands out in a sense that it is not per-se designed to give answers, but to engage the reader and lay out a Revenue Assurance thinking-frame.
How far is your company on its Revenue Assurance journey?
Take this short survey to gauge your organization’s progress toward Revenue Assurance leadership. Learn your strongest and weakest areas, and what you can do now to create a strategy that delivers results.
To address the criteria in this checklist for your organization, extensive selected resources are provided for sources of further research and information.
Start the Checklist
Below you will find a quick checklist designed to help you think about which Revenue Assurance related domains to cover and 95 essential critical questions to check off in that domain.
The following domains are covered:
Revenue Assurance, Cash flow, Complex system, Data quality, Federal Communications Commission, Internet service provider, Profit, Revenue, Sarbanes-Oxley Act, Telecommunication:
Revenue Assurance Critical Criteria:
Reconstruct Revenue Assurance governance and clarify ways to gain access to competitive Revenue Assurance services.
– What are internal and external Revenue Assurance relations?
– Why should we adopt a Revenue Assurance framework?
– Do we have past Revenue Assurance Successes?
Cash flow Critical Criteria:
Ventilate your thoughts about Cash flow engagements and perfect Cash flow conflict management.
– Does Revenue Assurance include applications and information with regulatory compliance significance (or other contractual conditions that must be formally complied with) in a new or unique manner for which no approved security requirements, templates or design models exist?
– What factors must be considered that otherwise may be ignored when the objective is to discount net cash flow after taxes?
– What are the major differences between cash flow analyses for an expansion project and those for a replacement project?
– Should analysts measure cash flows of capital budgeting projects from the viewpoint of the subsidiary or the parent?
– What are the top 3 things at the forefront of our Revenue Assurance agendas for the next 3 years?
– Are earnings and cash flows sufficient to cover interest payments and some principal repayments?
– What is the appropriate treatment of recaptured NOWC in terms of computing terminal cash flows?
– What are the tax benefits of depreciation and how do they play into cash flow calculations?
– Should the firm include the cost of the land in estimating the cash flows of the project?
– Why should the capital budgeting process use cash flows instead of accounting profits?
– When a Revenue Assurance manager recognizes a problem, what options are available?
– What is the difference between conventional and unconventional cash flow patterns?
– Why should corporate managers consider only incremental, after-tax cash flows?
– Should financing costs be considered when measuring a projects cash flows?
– Should sunk costs be included when estimating cash flows?
– How would you describe a poor, or negative, cash flow?
– What happens if the net cash flows are uneven?
– How do cash flow problems start?
Complex system Critical Criteria:
Incorporate Complex system adoptions and report on setting up Complex system without losing ground.
– What are your current levels and trends in key measures or indicators of Revenue Assurance product and process performance that are important to and directly serve your customers? how do these results compare with the performance of your competitors and other organizations with similar offerings?
– How much testing is necessary in order to expose all the potential failure modes and situations of highly integrated complex systems?
– Do those selected for the Revenue Assurance team have a good general understanding of what Revenue Assurance is all about?
– How is the value delivered by Revenue Assurance being measured?
– Complex interventions or complex systems?
Data quality Critical Criteria:
Grade Data quality adoptions and test out new things.
– Review availability, completeness and timeliness of reports from all service delivery points. how many reports should there have been from all service delivery points?
– Would an information systems (is) group with more knowledge about a data production process produce better quality data for data consumers?
– How will you handle the legal implications? What are the challenges associated with Data Quality or with working alongside legacy systems?
– Can a decision (or estimate) be made with the desired level of certainty, given the quality of the data?
– Are data maintained in accordance with international or national confidentiality guidelines?
– How can statistical hypothesis testing lead me to make an incorrect conclusion or decision?
– Are Data Quality challenges identified and are mechanisms in place for addressing them?
– Are source documents kept and made available in accordance with a written policy?
– What types of decision errors could I make in a statistical hypothesis test?
– Accuracy: does the data accurately represent reality or a verifiable source?
– Missing values and defaults are indistinguishable too many missing values?
– Match data specifications against data are all the attributes present?
– Program goals are key – what do you want to do with the data?
– What features do you need most in Data Quality software?
– Describe the overall aim of your policy and context?
– Establishing an end-to-end data governance process?
– Does data meet the specifications you assumed?
– Are the attributes independent?
– What makes up a good record?
Federal Communications Commission Critical Criteria:
Recall Federal Communications Commission risks and achieve a single Federal Communications Commission view and bringing data together.
– Marketing budgets are tighter, consumers are more skeptical, and social media has changed forever the way we talk about Revenue Assurance. How do we gain traction?
– Where do ideas that reach policy makers and planners as proposals for Revenue Assurance strengthening and reform actually originate?
Internet service provider Critical Criteria:
Deliberate over Internet service provider issues and remodel and develop an effective Internet service provider strategy.
– How do we Identify specific Revenue Assurance investment and emerging trends?
– Are assumptions made in Revenue Assurance stated explicitly?
Profit Critical Criteria:
Facilitate Profit decisions and create Profit explanations for all managers.
– Can we establish a new market segmentation strategy focused on potential profitability and willingness to purchase?
– How can you negotiate Revenue Assurance successfully with a stubborn boss, an irate client, or a deceitful coworker?
– What other jobs or tasks affect the performance of the steps in the Revenue Assurance process?
– Which of my customers have the potential for a high-profit, sustainable relationship?
– How is LTV calculated and how does it differ from ROI and profitability?
– How is this new item going to grow sales and profits for our retailers?
– To what extent is the profitability of the product certain?
– How much will retained profits increase by?
– Who are your most profitable Clients?
– What do profitability ratios measure?
– Is there a pattern of profit fade?
– Profit motive or altruism?
– Is gross profit holding?
Revenue Critical Criteria:
Inquire about Revenue failures and acquire concise Revenue education.
– Distribution of Savings – It should be distributed in proportion to contribution to savings, after expenses, but will savings go to investors, owners, to cover lost hospital or providers revenues relative to fee for service?
– Will our actions, process, program or procedure result in the loss of revenue, workforce downtime, litigation, or increased resource expenditure?
– If the application is used to generate revenue, is the move to cloud computing expected to increase that revenue?
– Are we taking our company in the direction of better and revenue or cheaper and cost?
– What percentage of revenues is generated from services provided by sub-contractors?
– How well are the companys assets being employed to generate sales revenue?
– How will the company generate revenue for its product or service?
– What are some of the ways CRM increases our companys revenues?
– Are accountability and ownership for Revenue Assurance clearly defined?
– Will revenues from increase in service offset added costs?
– How well are assets being used to generate sales revenue?
– When should the revenue be recognized?
– Are there recognized Revenue Assurance problems?
– How does the firm measure revenues?
– How are revenue variances computed?
– What was revenue for the year?
Sarbanes-Oxley Act Critical Criteria:
Track Sarbanes-Oxley Act adoptions and look at the big picture.
– What are our needs in relation to Revenue Assurance skills, labor, equipment, and markets?
– What will drive Revenue Assurance change?
– What are current Revenue Assurance Paradigms?
Telecommunication Critical Criteria:
Chart Telecommunication results and define Telecommunication competency-based leadership.
– If voip is classified as a telecommunications service, should access charges for it be different from those paid by non-ip-enabled telecommunications service providers?
– How does each element of our Telecommunications (TC) and Data Communications affect the basic structure of Confidentiality, Integrity, and Availability (C.I.A.)?
– Are interdependent service providers (for example, fuel suppliers, telecommunications providers, meter data processors) included in risk assessments?
– What is the proper regulatory classification for voip services (telecommunications or value-added)?
– To what extent does management recognize Revenue Assurance as a tool to increase the results?
– What are the Key enablers to make this Revenue Assurance move?
– Voip – telecommunications or value added service?
This quick readiness checklist is a selected resource to help you move forward. Learn more about how to achieve comprehensive insights with the Revenue Assurance Self Assessment:
Author: Gerard Blokdijk
CEO at The Art of Service | theartofservice.com
Gerard is the CEO at The Art of Service. He has been providing information technology insights, talks, tools and products to organizations in a wide range of industries for over 25 years. Gerard is a widely recognized and respected information expert. Gerard founded The Art of Service consulting business in 2000. Gerard has authored numerous published books to date.
To address the criteria in this checklist, these selected resources are provided for sources of further research and information:
Revenue Assurance External links:
Telecoms Fraud & Revenue Assurance
revenue assurance | Billing Bureau
Fraud & Revenue Assurance – CR-X | Big Data Integration
Cash flow External links:
QUARTERLY CASH FLOW REPORTS – Australian Securities …
Accounts Receivable & Cash Flow Management | InvoiceSherpa
Cash Flow Story | How does CFS Advisor work?
Complex system External links:
Optimising complex systems – Synergetics Consulting Engineers
Complex System Technologies – FidusCrypt GmbH
Complex System – Home | Facebook
Data quality External links:
Data Quality | GS1
Data Quality Framework | GS1
Address Validation Tools | Experian Data Quality
Federal Communications Commission External links:
Federal Communications Commission (FCC) Recent Releases
Federal Communications Commission – Home | Facebook
Study Area Boundary « Federal Communications Commission
Internet service provider External links:
Internet Service Provider in San Antonio, TX | Google Fiber
Internet Service Provider in Nashville, TN | Google Fiber
Unlimited NBN Broadband Internet Service Provider – iPrimus
Profit External links:
Fusion5 – Helping business innovate, profit and grow
GAWS – A not for profit animal welfare organisation
Blackbaud Fundraising Software: Leading Not for Profit CRM
Revenue External links:
Penalty Notice Self Service | Office of State Revenue
Key Account Management Software to Grow Revenue | Kapta
Home Page – Tasmanian Revenue Online
Sarbanes-Oxley Act External links:
Understanding the The Sarbanes-Oxley Act – YouTube
SAS 70 – Sarbanes-Oxley Act 404
The Sarbanes-Oxley Act of 2002 – YouTube
Telecommunication External links:
Nexgen Australia – Business Telecommunications & Technology